Agitator. Innovator. Orchestrator.

“I had pleasure of working with Clare at DfE. Truly commendable colleague who used innovative methods and ideas to make sure we got the user journeys and service design correct. We worked on a covid related project ...”

“Clare formalised user research and usability testing at Next. She put forward the case for and managed a set of eye-tracking devices and software that became part of our core user research setup ...”

“I can sum Clare up in 3 words: Professional, a Leader and Knowledgeable. It was a pleasure to work with Clare, she always goes above and beyond what is requested to deliver the best experience ...”

“I had the pleasure of working with Clare throughout a successful project at NBTY Europe. Clare is extremely focused, professional and has an unwavering positive attitude to drive results ...”

“Clare is a smart cookie. Her knowledge of UX Research is 2nd-to-none. During the time we worked together, Clare's input has been valuable to our product roadmap. Clare has been instrumental in developing our ResearchOps ...”

“Clare is an assured and highly skilled service designer, and brought a wealth of experience from her previous roles, to the benefit of the programme. In a fast-paced environment, with constantly changing priorities, Clare remained unfazed ...”

“Clare is a fantastically talented UX architect - Highly respected and trusted within her team and with wider stakeholders. I had the please of working with her as she drove the adoption of Scrum and agile practices within her team ...”

“At Nationwide for business, Clare has been instrumental in setting up a testing cadence and think about the problems fully before jumping to a solution ....”

“I’ve had the pleasure of working and learning from Clare for the past 6 months. Her depth of knowledge in UX is quite extraordinary. She’s intelligent, hard working and extremely attentive to her craft. Clare is a great asset to our team.”

“At Nationwide for business, Clare has been instrumental in setting up a testing cadence and creating a digestible format for observations as well as liaising with product owners on longer-term discovery work.”

“Clare focuses on the right things – user needs and desired outcomes – and is consistent in encouraging people to think about the problems fully before jumping to a solution. Clare is great at communicating the value of different types of testing and what you learn from each stage.”

“Clare has an in depth knowledge of her field and her experience has been much valued. Clare works well across different research methodologies and shows great commitment and enthusiasm for what she does. Clare is able to tackle the most challenging tasks and emerges at the other end with a simple, powerful and effective piece of work. Clare is fun to work with and always adds value. I would definitely work with Clare again.”

“Clare has been a integral part of the Farnell Research team and has truly had a significant impact. Clare is not only delivered quality research and insights but has gone beyond the brief and brought structure and leadership to the research team as a whole. Gives a 100% every time, brings a fresh perspective and challenges the norm. All qualities any hiring manager should look for. Clare will be an asset to any organisation Clare works in.”

"You are fully committed to the project… and the value you delivered cannot be underestimated." – client

"Your contributions have been invaluable, and your leadership, strategic thinking, and problem-solving abilities have been outstanding." – client

"She continuously goes above and beyond and wears multiple hats to ensure success." – colleague

"You have transitioned from your initial holiday cover role to fully cover this Project Delivery in several roles outside your immediate DSG support responsibility." – client

“You have a rigorous focus on outcomes for example always challenging the team on what outcome we hope to achieve through doing X or by producing Y output. ” - client

“You have also continuously encouraged me to link our work to NH’s wider strategic objectives and outcomes for the public. This has enabled us to continue to build a case for the value of our work.”-client

"You have initiated Change when you believed it necessitated a challenge, and this aspect has evidently supported the continuation of the MVP which has not been straightforward." – client

"Clare continuously wears multiple hats when on project, but always escalates with the relevant stakeholders." – colleague

"You initiated a communications channel with one of our supporting graduates who updated the core team on a regular basis, and you have led the Daily Stand Ups very efficiently and effectively." – client

"Clare did a great job pulling this [SPARCK55] together… exactly what people needed." – client

"Clare's new format for SPARCK55 has inspired other RPLs to follow suit." – colleague

“You identified this as an impactful opportunity to make improvements for different user groups but also as an impactful opportunity for DSG to develop service design capabilities.” - client

“you’re always challenging the team to do things differently” - client

"Clare is brilliantly straightforward to work with. She is respectful, clear and doesn't bring ego into her work." – colleague

"She’s had to deal with various escalations and leadership conversations, dealing with them professionally." – colleague

"Clare handled the situation very professionally and provided open and honest information and feedback." – colleague

"You've always been straightforward and clear in your spoken and written comms pieces. Don't feel like you need to repeat your thinking, you're usually right first time and others need to think and ask questions." – client

“You have identified when the team hasn’t been working effectively and remedied it quickly.” - client

“In terms of communication, I think you reflect thoughtfully on the language you use to talk about design with non-design colleagues and communicate design work effectively building understanding and support for our work.” - client

"You have coached me in my supporting/shadowing role in the Project Management delivery cycle and recommended actions needed to take this through the design and development phases." – client

"Clare has been supporting Max and the team with some of the CGI conversations, and has ran a series of talks to keep the engagement amongst Sparckies alive." – colleague

"Everyone loves the Show & Tell she did a few months ago around design resources!" – colleague

"Clare demonstrates all of the BJSS behaviours on a daily basis, and I feel extremely lucky to have her as a team mate on National Highways." – colleague

"She is knowledgeable, humourous and commits to actions." – colleague

"She has coached graduates and team members, ensuring they are up to speed." – client

"Majidah appreciated your time and support during her graduate placement rotation with us." – client

“You have had a huge impact on my skills and capability as a Service Designer. I have greatly appreciated you sharing your expertise and for your support in helping me to think about my goals and creating opportunities that will enable me to meet these goals.”-client

"Clare is super supportive and has built a strong sense of team within IRIT. The DSG team trust and respect her, and she has built excellent relationships with her stakeholders. She is a team player in every sense." – colleague

"I know I can rely on Clare to be reliable, supportive and collaborative. Her shoulders are not slopey and that's appreciated. This feeds into the value of winning and losing as a team also." – colleague

"You have multi tasked and at the same time administered a continuation of work when frailties in the earlier prototype delivery were coming to the fore again." – client

"You have nurtured your own fellow Design Architects, led the Development Build through difficult waters and eventually to a full understanding of what needs to be Built as part of the MVP." – client

“You have been interested in my background and have been keen to learn from me for example our conversations around Theory of Change and impact measurement. I feel this is a rare quality!” - client

“Ability to coach and mentor others (on a huge range of different topics in IRIT, not just Service Design!). ” -client

"Clare has built fantastic relationships with the DSG team members who value her skills and experience." – colleague

"You have single handedly solved nearly all of the issues or at least composed a number of proposals to help support the delivery of a Project which did not have a fully established set of Requirements or scope." – client

"You have set the foundations for future upscaling which has enabled the Group to focus on the key Data specifics and the immediate needs." – client

"You have clearly led from the front and advised and delivered in all aspects." – client

"Her leadership has been pivotal in steering the project towards the successful delivery of an MVP." – client

"You have led the IRIT project from disorder to maturity." – client

"You’ve facilitated IRIT sessions to establish and test ways of working and have been crucial in making changes that have resulted in delivering what the business wants." – client

"Initially stepping in to cover for holiday leave, Clare quickly transitioned into a leadership role." – client